Shipping Policy

This Shipping Policy explains how Shoesepic processes, packages, and delivers shoe orders within the United Kingdom. It provides information about shipping costs, processing times, delivery estimates, tracking, and customer responsibilities.

1. Shipping Coverage

Shoesepic currently delivers orders only to eligible addresses within the United Kingdom.

Orders placed using a delivery address outside the United Kingdom or outside the delivery areas available at checkout may be cancelled and refunded to the original payment method.

2. Shipping Cost

Shoesepic charges a flat shipping rate of £3 GBP per order.

This charge covers order handling, secure shoe packaging, carrier charges, and delivery to the address provided by the customer. The shipping rate remains £3 regardless of the order size or destination within the supported delivery area.

The complete shipping cost is displayed before the customer completes checkout.

3. Order Processing Time

The standard processing time is 1–3 business days after the order and payment have been successfully confirmed.

Orders placed before 5:00 PM (GMT+00:00) may begin processing on the same business day.
Orders placed after 5:00 PM (GMT+00:00) will normally begin processing on the next business day.
Orders placed during weekends or public holidays will begin processing on the following business day.

Processing time includes order verification, product inspection, packaging, and preparation for dispatch.

4. Transit Time

After dispatch, standard delivery normally takes approximately 3–4 business days.

Delivery times are estimates and may be affected by the customer’s location, public holidays, weather conditions, courier delays, or other circumstances outside Shoesepic’s reasonable control.

5. Total Estimated Delivery Time

The total estimated delivery time is approximately 4–7 business days, consisting of:

Processing time: 1–3 business days.
Transit time: 3–4 business days.

Unless another delivery timeframe has been clearly agreed with the customer, orders will be delivered within the timeframe required by applicable UK consumer law.

6. Order Tracking

Customers will receive a dispatch confirmation email containing tracking information once their order has been handed to the delivery carrier.

Tracking information may take a short time to become active after dispatch. If tracking details have not been received after the processing period has passed, customers may contact support@shoesepic.com.

Customers should also check their spam or junk email folder before contacting support.

7. Delivery Carriers

Shoesepic uses established delivery carriers operating within the United Kingdom. The carrier used for an order may depend on the delivery location, parcel size, and operational availability.

Customers must provide an accurate and complete delivery address, email address, and telephone number during checkout.

8. Incorrect or Incomplete Addresses

Customers are responsible for reviewing their delivery information before completing an order.

If an incorrect or incomplete address is identified before dispatch, the customer should contact Shoesepic immediately. Address changes cannot be guaranteed once processing has started.

If a parcel is returned because of an incorrect address, incomplete address, failed delivery, or refusal to accept the parcel, Shoesepic will contact the customer to discuss redelivery or refund options. Additional delivery costs may apply where the delivery failure was caused by incorrect information supplied by the customer.

9. Order Changes and Cancellations

Customers may request an order change or cancellation before the order has been dispatched.

Shoesepic cannot guarantee that an order can be changed or cancelled once processing has started. After dispatch, changes to shoe size, colour, quantity, or delivery address are not normally possible.

Customers should contact support@shoesepic.com as soon as possible when requesting a change or cancellation.

10. Split Shipments

Orders containing multiple pairs of shoes or other items may occasionally be delivered in separate parcels.

Where an order is split:

Customers will receive tracking information for each available parcel.
Parcels may arrive on different dates.
No additional shipping charge will be applied because the order was divided into separate shipments.

The original flat shipping rate will remain £3 GBP per order.

11. Missed or Failed Deliveries

If nobody is available to receive a parcel, the carrier may:

Attempt delivery again.
Leave the parcel in an authorised safe location.
Deliver it to a nominated neighbour.
Hold it at a local collection point.
Provide instructions for arranging redelivery.

Customers are responsible for monitoring tracking updates and following the carrier’s delivery or collection instructions.

12. Damaged Packages or Products

Customers should inspect their parcel and shoes after delivery.

If a parcel or product arrives damaged, customers should contact Shoesepic as soon as reasonably possible and provide:

Their full name.
Order number.
A description of the damage.
Clear photographs of the packaging and affected product.

Shoesepic will review the issue and provide instructions in accordance with the Return and Refund Policy.

Prompt reporting helps Shoesepic investigate the matter with the delivery carrier but does not affect the customer’s applicable statutory rights.

13. Lost or Missing Packages

If tracking has not updated for an extended period or a parcel has not arrived within the estimated delivery timeframe, customers should contact Shoesepic.

Shoesepic will review the tracking information and, where necessary, open an investigation with the delivery carrier. If the parcel is confirmed as lost, Shoesepic will provide an appropriate replacement or refund in accordance with applicable law and the store’s Return and Refund Policy.

14. Parcels Marked as Delivered but Not Received

If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should:

Check around the delivery address and any authorised safe location.
Ask household members or neighbours whether they accepted the parcel.
Review any delivery photograph or notice provided by the carrier.
Contact Shoesepic if the parcel remains missing.

Shoesepic will investigate the delivery with the carrier. Goods remain the responsibility of Shoesepic until they come into the physical possession of the customer or a person nominated by the customer, except where the customer independently arranges a carrier that was not offered by Shoesepic.

15. Delivery Delays

Delivery dates are estimates and cannot always be guaranteed. Delays may occur due to:

Public holidays or weekends.
Severe weather.
Carrier service disruptions.
Incorrect or incomplete delivery details.
Unusually high order volumes.
Events outside the reasonable control of Shoesepic.

Where a significant delay occurs, Shoesepic will provide available information and assist the customer in accordance with applicable UK consumer law.

16. Weekends and Public Holidays

Shoesepic processes orders from Monday to Friday, excluding United Kingdom public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day. Business days do not include Saturdays, Sundays, or applicable public holidays.

17. Customer Responsibility

Customers should:

Provide a complete and accurate delivery address.
Use an email address and telephone number they can access.
Monitor tracking information after dispatch.
Follow carrier instructions relating to delivery or collection.
Contact Shoesepic promptly if an order is delayed, damaged, or missing.

Nothing in this policy limits or excludes the customer’s statutory rights under applicable United Kingdom consumer law.

18. Shipping Support

For assistance with tracking, delivery delays, damaged parcels, missing orders, or address issues, customers can contact Shoesepic using the following details: