Payment Policy

This Payment Policy explains how payments are processed, which payment methods Shoesepic accepts, and what customers can expect during and after placing an order. Shoesepic aims to provide a clear, secure, and transparent payment process for all shoe purchases made through its website.

1. Accepted Payment Methods

Shoesepic accepts the following payment methods:

  • Mastercard

  • Visa

  • American Express

  • UnionPay

  • Apple Pay

  • Google Pay

All payments must be completed online at the time of purchase. Shoesepic does not currently accept cash, cheques, bank transfers, or Cash on Delivery (COD).

The payment methods available during checkout may vary depending on the customer’s device, location, and payment provider eligibility.

2. Currency and Charges

All prices displayed on the Shoesepic website are listed in Pounds Sterling (GBP).

The total amount payable, including the shoe price, applicable taxes, and any delivery charges, is clearly displayed before the customer completes the order. Shoesepic does not add hidden processing fees after checkout.

If a customer uses a payment method issued in another currency, their bank or payment provider may apply currency conversion rates or additional transaction fees. These charges are determined by the payment provider and are not controlled by Shoesepic.

3. Payment Authorisation

When an order is placed, the selected payment method is authorised through the payment provider. Once the payment has been successfully confirmed, the order enters the processing stage.

Orders will not be dispatched until payment has been successfully received and verified.

4. Transaction Security

Payments are processed through secure third-party payment gateways using encrypted connections. Shoesepic does not store or have access to customers’ complete payment card details.

Payment providers are responsible for maintaining compliance with applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

Customers can check that they are using a secure connection by confirming that the website address begins with “https://” and that a padlock icon appears in the browser address bar.

5. Order Confirmation

After payment has been successfully processed, the customer will receive an order confirmation email containing relevant information, including:

  • Order number

  • Shoe style, colour, and size

  • Billing and delivery address

  • Total amount charged

  • Estimated processing and delivery times

Customers should review the confirmation email and contact Shoesepic promptly if any information is incorrect.

6. Failed or Declined Payments

If a payment is declined or cannot be completed, the order will not be confirmed.

Shoesepic does not reserve stock for unsuccessful transactions. Customers may attempt to place the order again after confirming their payment details or resolving the issue with their bank or payment provider.

7. Billing Information

Customers must provide accurate and complete billing information that matches the information registered with their payment provider.

Incorrect billing details may result in payment failure, order delays, additional verification, or order cancellation.

8. Payment Verification

Shoesepic may request additional verification if a transaction is flagged as unusual or inconsistent by automated payment security systems.

This verification is intended to prevent unauthorised transactions and protect both customers and the business. Shoesepic will never request a customer’s complete card number, PIN, or card security code by email or telephone.

9. Cancellations and Refunds

Customers may request an order cancellation before the order has been dispatched. Once an order has entered the shipping process, cancellation may no longer be possible.

Approved refunds are issued to the original payment method used for the purchase. Shoesepic initiates eligible refunds within 14 business days after approving a cancellation or receiving and inspecting a returned product.

The customer’s bank or payment provider may require additional time to display the refunded amount in the customer’s account.

10. Taxes and Compliance

Applicable taxes are calculated according to the delivery address and relevant regulations. The total amount payable is displayed clearly before the customer confirms the order.

Shoesepic operates from the United Kingdom and aims to comply with applicable UK payment, taxation, and consumer protection requirements.

11. Payment Disputes

If a customer identifies an incorrect or unfamiliar charge, they are encouraged to contact Shoesepic at support@shoesepic.com before initiating a chargeback.

Contacting Shoesepic directly allows the order and payment records to be reviewed and may help resolve the matter more quickly.

12. Fraud Prevention

Shoesepic monitors transactions for indications of fraud, misuse, or unauthorised activity.

An order identified as suspicious may be held for verification, delayed, cancelled, or refunded. Shoesepic may also request additional information needed to confirm the identity of the customer or payment account holder.

13. Changes to This Policy

Shoesepic may update this Payment Policy when necessary to reflect changes in regulations, payment provider requirements, accepted payment methods, or transaction security procedures.

Any updated version will be published on the Shoesepic website.

14. Contact Information

For questions concerning payments, refunds, billing discrepancies, or order charges, customers can contact Shoesepic during business hours.

Business Information

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