Refund and Returns Policy

Return & Refund Policy

1. General Policy

• 30-Day Guarantee: Full refunds/exchanges within 30 days of delivery

• Conditions: Items must be:
  ✅ Unworn
  ✅ In original packaging with tags attached
  ✅ Free of odors, stains, or damage

2. Return Process

Step-by-Step:

1. Initiate Return: Complete the Online Returns Form

2. Prepare Item: Pack securely with original paperwork

3. Ship Back:

   • UK Customers: Use provided return label

   • International: Buyer pays return shipping (unless faulty)

4. Refund: Processed within 48 hours of receipt

3. Exchanges

• Only for items of equal value

• For price differences: Return + place a new order

4. Non-Returnable Items

• Used/altered items

• Missing tags/packaging

• Size-related returns (check Size Guide before ordering)

5. Faulty Items

• Include proof of postage for shipping reimbursement

• Store purchases: Return to original location

6. Refund Timeline

• Processing: 48 hours after receiving return

• Bank Posting: 3-5 business days

Contact Us

📧 support@shoesepic.com
📞 +44 7915 605797
📍 182 High Street North, London, E6 2JA, UK