We at Shoes Epic are committed to providing a secure, transparent, and hassle-free payment experience for all customers who purchase shoes from Our online store in the United Kingdom. This Payment Policy explains how payments are processed, what payment methods We accept, and how We ensure the safety of your transactions.
Payment Methods We Accept We accept the following secure payment methods for all shoe orders placed on Our website:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards (Visa Debit, Mastercard Debit)
- Apple Pay
- Google Pay
- Other digital wallets supported by Our payment provider
All payments are processed securely through Stripe, a trusted and PCI DSS compliant payment gateway. At no point do We store your full credit or debit card details on Our servers. This significantly reduces the risk of your payment information being compromised.
How Payment Works When you place an order for shoes on Our website (powered by WordPress and WooCommerce):
- You add the desired shoes to your cart and proceed to checkout.
- You enter your billing address, shipping address, and contact details.
- You select your preferred payment method and enter your card or digital wallet details on the secure Stripe checkout page.
- Once you confirm the payment, the transaction is processed instantly.
- You will receive an immediate order confirmation email from Us once the payment is successful.
Your payment must be authorised and cleared before We can process and dispatch your shoes. If your payment is declined by your bank or card issuer, the order will not be processed, and you will be notified.
Pricing and Currency All prices displayed on Our website are in British Pounds (GBP) and include UK VAT where applicable. Prices are clearly shown on each product page and at the checkout before you complete your purchase.
We offer free shipping on all orders delivered within the United Kingdom, so no additional delivery charges are added to your total for standard shipping. Any optional premium delivery services (if available in future) will be clearly shown as an extra cost.
Order Confirmation and Payment Receipt After successful payment, We will send you:
- An order confirmation email with your order number and details of the shoes purchased.
- A payment receipt for your records.
Please keep these emails for future reference, especially if you need to contact Us about returns or refunds.
Security of Payments We take payment security very seriously. Key security measures include:
- All payment processing is handled by Stripe, which uses industry-leading encryption and fraud prevention tools.
- Our website uses secure HTTPS connections for all pages, including checkout.
- We do not collect or store sensitive card information (card number, expiry date, CVV) on Our own servers.
- WooCommerce and WordPress are kept up to date with the latest security patches.
These measures help protect your financial information and give you peace of mind when buying shoes from Shoes Epic.
What Happens If Payment Fails If your payment is declined or fails for any reason, We will notify you via email. Common reasons for failed payments include:
- Insufficient funds
- Card expired or blocked by your bank
- Incorrect card details entered
- Suspicious activity detected by your card issuer
You can try placing the order again with a different card or contact your bank to resolve the issue. If the problem persists, please reach out to Our customer support team for assistance.
Refunds and Chargebacks All refunds (for returns or cancellations) are processed back to the original payment method used at checkout. Refunds are normally issued within 14 days of Us receiving and approving the returned shoes.
Please note that the time it takes for the refunded amount to appear in your account depends on your bank or card issuer (usually 3–10 business days). We do not control this part of the process.
In case of any dispute regarding a payment, We encourage you to contact Us first at support@shoesepic.com so that We can resolve the matter quickly and fairly in line with UK consumer laws.
Fraud Prevention We use advanced fraud detection tools provided by Stripe to protect both you and Us from fraudulent orders. If We suspect an order may be fraudulent, We may cancel the order and issue a full refund without prior notice. In such cases, We will attempt to contact you to verify the order.
No Storage of Payment Details As stated earlier, We do not save your card details. The only information We keep related to payments is the order reference, transaction ID, and basic confirmation details needed for accounting, refunds, and customer support. This information is stored securely and accessed only when necessary for processing your order or handling returns.
Business and Legal Compliance This Payment Policy complies with relevant UK laws and regulations, including:
- Consumer Rights Act 2015
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- Payment Services Regulations 2017
We remain fully responsible for ensuring that payments are handled correctly and that you receive the shoes you have paid for.
Changes to This Payment Policy We may occasionally update this Payment Policy to reflect changes in Our payment methods, technology, or legal requirements. Any updated version will be posted on this page, and the new policy will apply to all orders placed after the update date.
Contact Us If you have any questions about payments, security, refunds, or this Payment Policy, please feel free to contact Our customer support team:
- Email: support@shoesepic.com
- Phone: +44 7915 605797
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
- Address: Office 2980, 182-184 High Street North, East Ham, London, E6 2JA
We aim to respond to all payment-related queries within one business day.
This Payment Policy has been designed to give you complete confidence and transparency when making payments for shoes on Shoes Epic. We believe in clear communication so that you can shop with peace of mind.