We at Shoes Epic are dedicated to offering a transparent, efficient, and customer-focused shipping service for everyone who buys shoes from Our online store in the United Kingdom. Our goal is to make sure your shopping experience is smooth from the moment you place an order until your shoes arrive safely at your door.
Free Shipping Across the Entire United Kingdom We proudly offer free shipping on all orders delivered anywhere in the United Kingdom. This free shipping applies to every single order of shoes placed on Our website, with no minimum order value required. Whether you are ordering one pair or multiple pairs of shoes, We cover the entire cost of standard delivery.
This free shipping service covers:
- England
- Scotland
- Wales
- Northern Ireland (where courier services can deliver)
There are absolutely no hidden delivery charges added at checkout for standard shipping. The phrase “Free Shipping in all over UK” is clearly displayed on Our website, product pages, and during the checkout process so that customers have complete clarity and there is no risk of any misrepresentation.
Order Processing Once you complete your purchase and payment is successfully confirmed through Our secure Stripe payment system, We begin processing your order. Orders are normally processed within 1–2 business days. Business days mean Monday to Friday, excluding weekends and official UK bank holidays.
During this processing time, We carefully pick, pack, and prepare your shoes for dispatch. We use high-quality packaging materials to ensure your shoes reach you in excellent condition. In rare cases where an item is temporarily out of stock, We will contact you promptly to discuss options.
Dispatch and Delivery Times After processing, your order is dispatched using reliable and trusted courier partners. From the date of dispatch, delivery to most locations in the UK typically takes 3–7 business days. This is Our standard estimated delivery window for free shipping.
Please note that while We make every effort to meet these times, actual delivery can sometimes be affected by factors outside Our direct control. These may include:
- High volume periods (such as Black Friday, Christmas, or other sales events)
- Courier company schedules and operational delays
- Adverse weather conditions
- Bank holidays
- Remote or rural address locations
- Issues with the delivery address provided by you
We always work closely with Our courier partners to minimise any delays and keep you informed.
Order Tracking As soon as your shoes are dispatched from Our warehouse, We will send you an automated email with tracking details. This email contains a unique tracking number that allows you to monitor the progress of your delivery in real time through the courier’s website or app. We encourage you to check your spam/junk folder in case the tracking email lands there.
If you have not received a tracking email within 48 hours of placing your order, please feel free to contact Our customer support team.
Shipping Address Requirements It is very important that you provide a complete and accurate shipping address at the time of checkout. This includes:
- Full name of the recipient
- Correct house number or flat number
- Street name
- City or town
- Postcode (very important for accurate delivery)
- Contact phone number (so the courier can reach you if needed)
We are not responsible for any delays, additional costs, or failed delivery attempts caused by incorrect or incomplete address details. If a delivery fails because of an address error and the parcel is returned to Us, you may need to pay redelivery charges for Us to send it again.
What Happens If Your Order Is Delayed? In the unlikely event that your delivery takes significantly longer than the stated 3–7 business days, please contact Us as soon as possible. We will investigate the matter with the courier and keep you updated. Depending on the situation, We may offer suitable solutions such as:
- Providing a full refund (including the value of the shoes)
- Offering a replacement pair of shoes
- Giving a goodwill gesture or discount on your next order (at Our discretion)
However, please remember that We remain fully bound by the Consumer Rights Act 2015, which states that goods must be delivered within 30 days unless a longer period has been clearly agreed with the customer.
Our Responsibility During Shipping Under UK law, We remain legally responsible for the shoes until they are successfully delivered into your possession (or to a person or safe place you have authorised). If the shoes are lost, damaged, or stolen while in transit with the courier, We will take full responsibility and resolve the issue in line with your legal rights.
Geographical Limitations Currently, We only offer shipping within the United Kingdom and do not ship internationally. If you attempt to place an order from outside the UK, the order may be cancelled and refunded. We clearly state on Our website that shipping is available only within the UK.
Updates to This Shipping Policy We may occasionally update this Shipping Policy to reflect changes in Our operations, courier partners, or legal requirements. Any updates will be posted on this page, and the new version will apply to all orders placed after the update date. We recommend checking this page from time to time.
Contacting Us About Shipping If you have any questions regarding shipping, delivery times, tracking, or free shipping, please do not hesitate to contact Our customer support team:
- Email: support@shoesepic.com
- Phone: +44 7915 605797
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
We aim to respond to all shipping-related queries within 1 business day.
This detailed Shipping Policy has been prepared to give you complete confidence when shopping with Shoes Epic. We believe in full transparency so that you know exactly what to expect when ordering your shoes from Us.