Terms of service

Terms of Service
Last Updated: [August 15, 2025]

1. Introduction
Welcome to ShoesEpic (“we”, “us”, “our”). These Terms of Service govern your use of our website shoesepic.com and all related services, including purchases made through the site. By accessing or using our site, you agree to these Terms. If you do not agree, you may not use our website or services.

2. Eligibility
You must be at least the age of majority in your jurisdiction (typically 18 years) to place an order. By using this site, you represent that you meet this requirement and that all information you provide is accurate and complete.

3. Account & Orders

• You are responsible for maintaining the confidentiality of your account credentials.

• All orders are subject to availability and acceptance.

• We reserve the right to cancel or refuse any order for reasons including, but not limited to: pricing errors, suspected fraud, or violations of these Terms.

• We may limit or cancel quantities purchased per person, household, or order at our discretion.

4. Products & Pricing

• All prices are listed in British Pounds (£) and include applicable VAT where required. Prices are subject to change without notice.

• Product images are for illustrative purposes; actual products may vary slightly in colour or detail due to manufacturing or display differences.

• We make every effort to display accurate product information, but do not guarantee that descriptions, images, or other content are error-free.

• For information about returns, refunds, and exchanges, please refer to our Refund & Returns Policy.

5. Payment & Billing

• Payments are processed securely through third-party payment gateways (e.g., Stripe, PayPal). We do not store or process your payment card details directly.

• By completing a purchase, you authorise us to charge the total amount to your selected payment method.

• If payment is declined or incomplete, your order will not be fulfilled.

6. Acceptable Use
You agree not to use our site for any unlawful or prohibited purpose, including but not limited to:

• Fraudulent or illegal activity

• Infringing intellectual property rights

• Uploading malicious code or viruses

• Harassment, abuse, or discrimination

• Automated data scraping or unauthorised access

7. Third-Party Services
Our store is powered by WooCommerce and may integrate with other third-party services (e.g., shipping carriers, analytics tools, marketing platforms). We are not responsible for the policies, actions, or content of third parties, though we select partners that respect user privacy and security.

8. User-Generated Content
If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free licence to use, display, and modify such content for promotional or operational purposes. You retain ownership but warrant that your content is original and does not violate any third-party rights.

9. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using this site, you consent to our data practices as described therein.

10. Disclaimer of Warranties
Products are sold “as is” and “as available” without warranties of any kind, express or implied, except where required by law. We do not guarantee that the site will be uninterrupted, secure, or error-free.

11. Limitation of Liability
To the fullest extent permitted by law, ShoesEpic shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products, including but not limited to:

• Loss of profits, data, or business opportunities

• Service interruptions or errors

• Inaccuracies in product descriptions or pricing

12. Google Merchant Center Compliance
We comply with Google Merchant Center policies regarding:

• Accurate and honest product representation

• Clear pricing and shipping information

• Transparent return and refund policies

• Prohibition of misleading content or claims

• Adherence to applicable laws and regulations

13. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

14. Changes to Terms
We may update these Terms periodically. The latest version will always be posted on this page with an updated “Last Updated” date. Continued use of the site after changes constitutes acceptance of the revised Terms.

15. Contact Information
For questions regarding these Terms, please contact:
ShoesEpic
Email: support@shoesepic.com
Address: 182 High Street North, London, ENG, E6 2JA, United Kingdom