Shipping policy

Shipping Policy

Delivery Times

• UK Standard Delivery: 1-4 business days (may extend to 4 days during peak periods like Christmas)
• Dispatch Time: 1 business days after order confirmation
• Same-Day Dispatch: Orders placed before 5:00 PM Mon-Fri (when possible)
• Weekend Orders: Processed next business day

Order Tracking

• Tracking provided via Royal Mail (email/SMS updates)
• Tracking number emailed upon dispatch

Order Modifications

• Cancellations: Must request within 24 hours of purchase (Cancel here)
• Address Changes: Must request within 24 hours (Update here)
• Note: No changes allowed after 24 hours

Payment Methods

Accepted:

• Visa, Mastercard, American Express, Discover, Diners Club
• Apple Pay

Delivery Partners

Primary: Royal Mail
Secondary: UPS

Important Notes

• Delivery instructions (e.g., “leave with neighbor”) are not guaranteed
• International shipping times vary

Contact Us

📧 support@shoesepic.com
📞 +44 7915 605797
📍 182 High Street North, London, E6 2JA, UK