React Element 55 SE - Black White

Shipping Policy

Delivery Times

• UK Standard Delivery: 1-4 business days (may extend to 4 days during peak periods like Christmas)

• Dispatch Time: 1 business days after order confirmation

• Same-Day Dispatch: Orders placed before 5:00 PM Mon-Fri (when possible)

• Weekend Orders: Processed next business day

Order Tracking

• Tracking provided via Royal Mail (email/SMS updates)

• Tracking number emailed upon dispatch

Order Modifications

• Cancellations: Must request within 24 hours of purchase (Cancel here)

• Address Changes: Must request within 24 hours (Update here)

• Note: No changes allowed after 24 hours

Payment Methods

Accepted:

• Visa, Mastercard, American Express, Discover, Diners Club

• Apple Pay

Delivery Partners

Primary: Royal Mail
Secondary: UPS

Important Notes

• Delivery instructions (e.g., "leave with neighbor") are not guaranteed

• International shipping times vary

Contact Us

📧 support@shoesepic.com
📞 +44 7915 605797
📍 182 High Street North, London, E6 2JA, UK

Return & Refund Policy

1. General Policy

• 30-Day Guarantee: Full refunds/exchanges within 30 days of delivery

• Conditions: Items must be:
  ✅ Unworn
  ✅ In original packaging with tags attached
  ✅ Free of odors, stains, or damage

2. Return Process

Step-by-Step:

1. Initiate Return: Complete the Online Returns Form

2. Prepare Item: Pack securely with original paperwork

3. Ship Back:

   • UK Customers: Use provided return label

   • International: Buyer pays return shipping (unless faulty)

4. Refund: Processed within 48 hours of receipt

3. Exchanges

• Only for items of equal value

• For price differences: Return + place a new order

4. Non-Returnable Items

• Used/altered items

• Missing tags/packaging

• Size-related returns (check Size Guide before ordering)

5. Faulty Items

• Include proof of postage for shipping reimbursement

• Store purchases: Return to original location

6. Refund Timeline

• Processing: 48 hours after receiving return

• Bank Posting: 3-5 business days

Contact Us

📧 support@shoesepic.com
📞 +44 7915 605797
📍 182 High Street North, London, E6 2JA, UK