Shipping Policy

We aim to deliver standard UK delivery orders in 1 business day and priority UK delivery orders the next working day. Please wait up to 2 to 4 days for Standard UK deliveries. but can be up to 4 during peak periods (Christmas, etc.).

Orders are dispatched within 1 working day of placing the order.

Orders placed before 5: 00 PM Monday to Friday will be dispatched the same day. Although there is no guarantee, we will try to ship as soon as possible.


HOW DO I TRACK MY ORDER?
UK order tracking is provided. Once we have dispatched your order, you will receive an email containing your tracking number and a link to track your package using the Royal Mail tracking service. Royal Mail will send you tracking updates via email and SMS.


WHEN SHOULD I EXPECT MY ORDER?

UK deliveries are usually delivered within 4 working days, but can sometimes take up to 4 days.

ORDERING MONDAY TO FRIDAY?
Your items will be sent on the same day, as long as you order before 5 pm.
 
BUYING AT THE WEEKEND?
Your items will be sent the next working day.

NEED TO CANCEL YOUR ORDER?
If you wish to cancel your order, click here 
For cancellations of your order, please notify us within 24 hours of purchase. After this timeframe, cancellation requests can't be accepted.


For any modifications to your order, please reach out to us within 24 hours of placing your order. After this period, changes due to change of mind cannot be accommodated or accepted for return.
NEED TO CHANGE YOUR DELIVERY ADDRESS? 
If you wish to change your delivery address click here. 

PAYMENT
- All orders will be debited in the currency in which the order is placed.
- We accept payment by credit or debit card (American Express, Discover, Mastercard, Visa, Apple Pay, and Diners Club


EXTRA DELIVERY INFORMATION
Any extra delivery information given during the checkout process will be included on the delivery address label, however, we are unable to guarantee that the delivery person will always follow these instructions.

DELIVERY COMPANY
The majority of our parcels are sent by Royal Mail. We have used Royal Mail for many years now and find them extremely reliable. Please note that we occasionally send parcels with UPS too. UPS is an extremely reputable company and the largest express carrier and package delivery company in the world.

If you have any questions, feel free to contact us:

 

Email: support@shoesepic.com

Phone: +44 7915 605797

Business Address:182 High Street North, London, E6 2JA, United Kingdom