Return&Refund Policy

Return & Refund Policy

1. General Policy

  • 30-Day Guarantee: Full refunds/exchanges within 30 days of delivery

  • Conditions: Items must be:
    ✅ Unworn
    ✅ In original packaging with tags attached
    ✅ Free of odors, stains, or damage

2. Return Process

Step-by-Step:

  1. Initiate Return: Complete the Online Returns Form

  2. Prepare Item: Pack securely with original paperwork

  3. Ship Back:

    • UK Customers: Use provided return label

    • International: Buyer pays return shipping (unless faulty)

  4. Refund: Processed within 48 hours of receipt

3. Exchanges

  • Only for items of equal value

  • For price differences: Return + place a new order

4. Non-Returnable Items

  • Used/altered items

  • Missing tags/packaging

  • Size-related returns (check Size Guide before ordering)

5. Faulty Items

  • Include proof of postage for shipping reimbursement

  • Store purchases: Return to original location

6. Refund Timeline

  • Processing: 48 hours after receiving return

  • Bank Posting: 3-5 business days

Contact Us

📧 support@shoesepic.com
📞 +44 7915 605797
📍 182 High Street North, London, E6 2JA, UK