Return&Refund Policy
Just make sure your items are:
- unworn
- in their original condition
- in their original packaging
- Have your delivery paperwork handy
- Fill out the returns and/or exchanges section BELOW
- Print off the post returns address label generated.
- Pack your item(s) and paperwork, attach the address label and send it back to us
- A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.
We can only replace an item with another of equal value. If you would like to exchange an item for a different value, please return the unwanted item for a refund and place a new order for the requested item. This ensures that you receive new items quickly.
MY ITEM IS FAULTY
Sorry. Please include proof of postage with your return.
I NEED TO RETURN AN ITEM I BOUGHT FROM THE SHOESEPIC STORE
If you purchased items from a ShoesEpic store, please make sure they meet the above requirements and return them to the store with proof of purchase original for a replacement or refund. Unfortunately, we do not accept online returns or process refunds for items purchased in any of our stores.
Please note, ShoesEpic items purchased in one of our concessions must be returned to the original point of purchase.
LAST THINGS…
IS MY ITEM IN A GOOD ENOUGH CONDITION?
Please return the item in its original unused condition, ie in its original packaging with the tag attached. We cannot offer refunds for signs of wear, strong odors, or smoke.
HOW LONG UNTIL I’M REFUNDED?
We’ll try our best to have your money back within 48 hours of receiving the item.
If you have any questions, feel free to contact us :
Email: support@shoesepic.com
Phone: +44 7915 605797
Business Address:182 High Street North, London, E6 2JA, United Kingdom